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Practice Manager

Job Reference: 00010126
Date Posted: 21 April 2017
Employer: Obex Dental
Location: Hemel Hempstead, Hertfordshire, UK
Salary: £11.25 to £14.42 Per Hour
Sector: General Dental Practice > Practice Manager
Job Type: Permanent
Closing Date: 12 May 2017

Job Description

We are currently looking to recruit a Practice Manager to work at the Hemel Smile Studios, Marlowes, Bennetts End and Grovehill practices in Hemel Hempstead.

All three practices are well equipped and computerised and are based in close proximity to each other.

Salary - £11.25 to £14.42 - dependant on experience.

Hours - Full time (45 hours per week).

Job Purpose

To oversee all areas of the practices and to ensure all protocols are in place for the smooth running and efficient running of the practices as a whole by liaising with the Head receptionist, head nurse and the clinical team.

Main Duties and Responsibilities

Corporate Social Responsibility

Facilities

  • Having overall responsibility for the operation, maintenance and use of the practice computer system
  • Demonstrating the ability to carry out basic computer troubleshooting maintenance and solve simple problems associated with the practice computer system
  • Maintaining a good general knowledge of dental software and the type of hardware required by the practice
  • Demonstrating ability to generate relevant financial details from the computer database to use for practice planning
  • Liaising with computer companies for purchasing, backup and helpline
  • Organising computer training for practice staff (Assessing training needs)

Human Resources

  • Maintaining knowledge of current employment legislation and being responsible for putting this into practice
  • Monitoring and liaising with HR on training on a regular basis
  • Encouraging and developing staff motivation and teamwork
  • Monitoring staff discipline
  • Supporting HR with any disciplinary issues and maintaining appropriate records
  • Administering staff payroll, payment of salaries and record keeping
  • To oversee staffing levels and to ensure cover is organised during sickness, holidays or emergencies.
  • Keeping records and reviewing staff absence levels/Monitoring holidays

Clinical Governance

  • Maintaining up-to-date knowledge of all current health and safety legislation and requirements
  • Implementing the necessary legislation where required
  • Administering COSHH and monitoring and reviewing procedures and systems
  • Responsibility for carrying out risk assessments in the required health and safety areas
  • Monitoring and reviewing procedures and systems
  • Ensuring all fire regulations are adhered to and necessary equipment provided
  • Ensuring first aid training and provision, complying with RIDDOR and maintaining a practice accident book
  • Producing and ensuring safe working procedures for practice staff
  • Organising and implementing health and safety training for all staff on an ongoing basis

Management Information

Operations

  • Oversee the smooth operation of the Reception Desk in conjunction with the Head Receptionist.
  • Oversee the organisation, operation and effective use of the appointment book system and ensure maximum use is made of the available sessions in conjunction with the Head Receptionist.
  • To oversee staffing levels and to ensure cover is organised during sickness, holidays or emergencies.
  • Ensuring good internal staff communications by use of appropriate communication methods such as meetings
  • Oversee any tasks which have been delegated to staff– ‘follow ups’
  • Encouraging and developing staff motivation and teamwork (implementation of one-to ones)
  • Dealing with confidential matters in a discrete manner.
  • Encouraging and developing staff motivation and teamwork (implementation of one-to ones)
  • Dealing with confidential matters in a discrete manner.
  • Health and safety protocols are maintained i.e. infection control policy
  • Maintain required GDC and other registration records for qualified staff
  • Management of associates – Monthly records of UDA’s, ensuring targets are met.
  • Maintaining and developing effective communication skills with patients
  • Understanding of statutory requirements (relevant government legislation applying to the dental profession, e.g. Medicines Act, Health and Safety Act, etc.)

Administration

  • Dealing with escalations of patient queries that are passed on from reception, either by letter, telephone or in person.
  • Ensure all regulatory records are maintained including CQC and Health & Safety
  • Monitoring new patient figures by analyses of customer service provided to the practice
  • Producing and maintaining staff rotas
  • Possessing sound knowledge and administration of relevant dental ethics (professional conduct, confidentiality, etc.)

Finance

  • Advising finance of any changes by completing the correct ‘change forms’
  • Organising/overseeing cash up procedures – ensuring money is banked on the correct banking days.
  • Audit checks – checking running of the practice

Systems

  • Demonstrating the ability to carry out basic computer troubleshooting maintenance and solve simple problems associated with the practice computer system
  • Having overall responsibility for the operation, maintenance and use of the practice computer system
  • Demonstrating the ability to carry out basic computer troubleshooting maintenance and solve simple problems associated with the practice computer system
  • Having overall responsibility for the operation, maintenance and use of the practice computer system
  • Maintaining a good general knowledge of dental software and the type of hardware required by the practice

Employee Benefits:

  • Childcare Vouchers:

o Available to all employees via a salary sacrifice scheme

  • Holidays:

o For full-time employee (pro-rata for part-time) all employees start with twenty eight days holiday (including bank holidays per year) this increases after two years’ service by an additional one days’ holiday per year up to a maximum of thirty eight days per holiday year

  • Employee Discounts

o All employees have access to the portal called My Work Life Solutions which is online and gives you access to over 2000+ discounts on top high street and online retail brands such as:

House of Fraser | Sainsbury’s | Costa Coffee | Morrisons

ITunes | Debenhams | Boots | Argos | B&Q | Ernest Jones

Marks & Spencer | Curry’s PC World and many more

  • Discounts range from 4% to 15%

If you are interested in applying for this position please forward your covering letter and a copy of your most up to date CV to Emma Risley.